I got an email from somebody named John Leroy sent under the email address helpagent01@gmail.com. I received the email as our distribution list in our company was included in the recipients it was sent to. The email is as follows, copied and pasted directly from the message body:
To ****** Team,
We are group of agents who represent integrity and have in the past refused to let up on bad practises on the floor. Although it seems that our leadership team is determined to make us hollow by allowing practises on the floor which are against human values. The conversion pressure is so high that we have been asked to split itinearies for room nights , we are constantly asked to drop calls which have potentially no sale oppurtunities and focus more with others so that our conversion looks better.
In the past we have tried bringing up these issues with our management but they have warned us for such behaviour and have asked us to continue practising these or else get out. One of us tried blogging independently in the web regarding this issue but we were shunned down( you can check with Mr *** or Mr **** ****** about these issues).We agree being competetive with other call centers but not to an extent where our values are sold.
Hope this can be fixed soon after escalation ,someone needs to audit the floor and people to understand what s going on.
Thank you.
Although I agree with what they represent, I am not part of any group and never has been. I still have my loyalty to my company and would not do anything to the effect of damaging its image. The entry from which this sender seem to be referring to has been deleted from this blog not just to protect myself but foremostly my company. It can be clearly seen that the sender have a different style of writing, which more leans on the technical side while mine is on creative side.
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