DISCONNECTED

Around fifteen minutes before I logged in for my shift, the phone system went down and all calls on the floor got disconnected. This was a big break everyone on avail are waiting for- evidence that indeed most agent on this account would rather avoid taking calls than do the job expected of them. It was a celebration of sorts as they had time at hand to chatter with those next to their stations. A supervisor informed me that it only was happening in Manila and our counterparts in Cebu are only the ones who are able to take calls, and they have only a few agents on avail to handle the massive queue. While those of us here in Manila rejoice, I was quite worried as every single second that passes by is a lost revenue for our company and that of the client. In this time of financial crisis, the agents should have realized this is not something to be happu about.